Shipping and Delivery Policy

1. Delivery of Licence Access

Once you complete your purchase and successfully make the payment for our SaaS product, your licence will be immediately processed and made available in your account. There is no physical delivery required, as access to the product is digital.

2. Payment Confirmation

After completing your payment, you will receive a confirmation of your purchase on the screen and by email, along with a tax invoice that shows the applicable GST. In most cases, payment is processed instantaneously, and your licence will be available in your account within a few moments.

3. Licence Availability

Upon payment, your licence will be activated and immediately reflected in your account. You can start using our SaaS product right away without any delays.

You will be able to access all features included with your subscription level, as outlined during the purchase process.

If your payment is debited but your licence is not activated within 24 hours, write to us at hello@pomodore.in with your transaction reference. We will activate it or refund the amount in line with our Refund Policy.

4. Account Access

To access your licence, please log into your account via https://app.pomodore.in.

If you encounter any issues accessing your account or the product, please contact our support team at hello@pomodore.in.

5. No Physical Shipping

As our product is delivered digitally, there are no physical shipments involved and no shipping charges apply. All updates, notifications, and changes to your account will be communicated via email and available within your user account dashboard. We use your contact details for this purpose in line with our Privacy Policy.

6. Refunds & Cancellations

Please refer to our Refund and Cancellation Policy for details on our terms regarding refunds and cancellations after purchase.

7. Support, Assistance and Grievances

If you experience any issues with accessing or using your SaaS product licence, please reach out to our customer support team at hello@pomodore.in for prompt assistance. Complaints are handled by our Grievance Officer at the same address, who will acknowledge them within 48 hours and resolve them within 30 days.